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Return & Exchange Policy
At Craftora by Silklora Corporation, we take pride in crafting garments tailored to your exact measurements and preferences. Due to the custom nature of most of our work, returns are limited — but we stand behind our quality with fair resolutions for genuine issues.
Last updated: March 1, 2026
At a Glance
Generally final sale once stitching begins
7 days – unused & tagged
Free repair, replacement or refund
Custom Garments
Made-to-measure items are usually non-returnable once production starts.
Quality Assurance
Manufacturing defects → free rework or full refund.
Fast Resolution
Most concerns addressed within 7–14 working days.
1. Custom-Made & Made-to-Measure Garments
Garments that are cut, stitched or embroidered specifically to your measurements and design choices are considered final sale once production begins.
Return / Cancellation possibilities:
- Before fabric cutting → Full refund (minus transaction fees if any)
- After cutting but before major stitching → Partial refund possible (usually 50–70%)
- After stitching / embroidery begins → No refund or exchange
This is standard in the custom tailoring industry due to the personalized nature and irreversible fabric usage.
2. Ready-to-Wear Items & Simple Alterations
Return Window
7 days from date of delivery or pickup
Condition
Unused, unwashed, tags attached, original packaging intact
Alteration Services
Non-refundable once service is completed and approved
3. Manufacturing Defects or Our Error
If there is a genuine defect in stitching, measurement error on our part, fabric flaw, or incorrect execution:
- Free repair / rework at our workshop
- Replacement garment (if feasible)
- Full refund including any stitching/alteration charges paid
Please report within 7 days of receiving the garment with clear photos showing the issue.
4. How to Request Return or Resolution
Contact us quickly
Email [email protected] or WhatsApp +91 97601 91713 with:
- Order number
- Photos of the issue / garment
- Brief description of concern
Get instructions
We usually reply within 24–48 hours with next steps.
Bring or send garment
Visit our workshop in Haridwar or courier the item (return shipping usually your responsibility unless it's our mistake).
Resolution
Repair, replacement or refund processed within 7–14 working days after inspection.
Questions About Returns?
Reach out — we're here to help resolve any concerns fairly and quickly.
Workshop
Ground Floor, Chaudhary Sadan, 43, Sidcul Bahadrabad Bypass,
Rawali Mahdood, Near Milan Mobile Clinic, SIDCUL Haridwar,
Haridwar, Uttarakhand 249403
Phone / WhatsApp
+91 97601 91713