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Privacy Policy
At Craftora by Silklora Corporation, your trust matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information while providing premium custom tailoring, hand stitching, alterations, and made-to-measure services.
Last updated: March 1, 2026
1. Information We Collect
We collect only the information necessary to deliver high-quality custom tailoring services, manage appointments, and provide excellent customer care.
Personal & Contact Information
Name, phone number, email address, WhatsApp number (if provided), delivery address, and any special instructions you share with us.
Measurement & Style Preferences
Body measurements, fabric choices, design preferences, reference images, style notes, and alteration/embroidery requirements.
Automatically Collected Data
IP address, browser type, device information, pages visited, time spent on site, and referral sources (collected via cookies and similar technologies).
2. How We Use Your Information
To fulfill your custom orders and deliver stitched garments
Process measurements, cut fabric, stitch, finish, and arrange delivery or pickup.
To communicate with you
Send order updates, appointment reminders, delivery notifications, and respond to your inquiries.
With your consent – promotional updates
Share new collection announcements, festive offers, or special discounts (you can unsubscribe anytime).
To improve our services
Analyze website usage (anonymized) and customer feedback to enhance quality and experience.
3. Sharing of Personal Information
We do not sell your personal information to anyone. We share data only with trusted partners strictly necessary to provide our services:
- Courier / logistics partners for delivery
- Payment gateway providers (we do not store card details)
- Cloud service providers for secure data storage
- Legal authorities when required by Indian law
4. Data Security
We use industry-standard security measures including:
SSL/TLS encryption for all data transmission
Restricted access to personal data on need-to-know basis
Secure servers with regular security updates
Incident monitoring and rapid response protocols
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications
- Raise a grievance with us
To exercise any of these rights, please email us at [email protected]
Have Questions?
We're here to help. Reach out to us regarding your privacy or data rights.
Address
Ground Floor, Chaudhary Sadan, 43, Sidcul Bahadrabad Bypass, Rawali Mahdood, Near Milan Mobile Clinic, SIDCUL Haridwar,
Haridwar, Uttarakhand 249403
Phone / WhatsApp
+91 97601 91713