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Refund & Return Policy
At Craftora by Silklora Corporation, we are committed to delivering high-quality custom tailoring, hand-stitched garments, and precise alterations. Because most of our products are made-to-measure and custom-created, our refund policy reflects the nature of personalized services.
Last updated: March 1, 2026
Policy at a Glance
Generally non-refundable once production begins
7 days – unused condition
7–14 working days
Original payment mode
Custom-Made Garments
Once fabric is cut and stitching begins, orders are final due to personalized nature.
Quality Guarantee
Full refund or free rework if garment has manufacturing defect.
Quick Resolution
Most issues resolved within 7–14 working days.
1. Custom-Made & Made-to-Measure Orders
Because each garment is cut and stitched specifically to your measurements and design preferences, custom orders are generally non-refundable and non-exchangeable once production has started (i.e., fabric cutting or stitching begins).
When can you cancel?
- Before we start cutting fabric → Full refund (minus any payment gateway charges)
- After measurements are taken and fabric is allocated → Partial refund possible (50–80% depending on progress)
- After stitching begins → No refund (but free minor alterations possible within reason)
2. Ready-to-Wear Items & Alteration Services
Return window
7 days from delivery / pickup date
Condition
Unused, unwashed, with all tags intact and original packaging
Alteration services
Non-refundable once work is completed and approved by customer
3. Manufacturing Defects & Quality Issues
If your garment has a genuine manufacturing defect (stitching failure, fabric defect not visible at time of purchase, incorrect measurements due to our error), we offer:
- Free rework / repair at our workshop
- Full refund (including stitching charges) if defect cannot be reasonably fixed
- Replacement fabric + free restitching (if fabric was our supply)
Please report within 7 days of delivery with clear photos.
4. How to Request Refund / Return
Contact us
Email [email protected] or WhatsApp +91 97601 91713 with order number, photos, and reason.
Receive instructions
We respond within 24–48 hours with next steps.
Return / Visit
Bring garment to our workshop or send via courier (return shipping usually your responsibility unless our error).
Processing
Refunds processed within 7–14 working days to original payment method.
Need Help with a Return or Refund?
Our team is ready to assist you with any questions or concerns.
Workshop
Ground Floor, Chaudhary Sadan, 43, Sidcul Bahadrabad Bypass,
Rawali Mahdood, Near Milan Mobile Clinic, SIDCUL Haridwar,
Haridwar, Uttarakhand 249403
Phone / WhatsApp
+91 97601 91713